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Internet Service Providers are used by both commercial and residential customers to gain access to the Internet. When customers are choosing from Internet Service Providers they often inquire about customer and technical support. Most Internet Service Providers have customer and technical service available through an 800 number 24 hours a day, 7 days a week to be able to field questions regardless of customer location or time zone. Some Internet Service Providers offer premium support packages for a fee to its customers. Many Internet Service Providers also maintain web sites that customers can search for frequently asked questions or to troubleshoot problems before calling a help line.
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