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Popular Computer Support Services Terms
From residents to office workers, virtually everyone needs help from a computer tech professional from time to time. You can obtain computer support services from individuals or companies. Certain professionals may specialize in certain services. These terms will help you understand what kinds of services you can receive:
IT - Information Technology, a term for a system for storing and sharing information. This includes data networking, data storage, hardware, software and other technology used for such processes.
IT Consultant - An individual hired to service, install or consult about an IT system for an organization or company. Companies may have an IT professional on-staff to help manage all of their computer systems. Companies can also hire one to provide specific services or ideas, such as backing up databases or organizing networks.
Tech Support - Support services offered for a specific device, such as a cellular telephone or computer. Tech support is often hired by a company to provide service to customers, who may be required to pay a maintenance fee to receive the service. Remote PC repair is a kind of tech support, often offered online, where users can pay to have a technician assist them with basic computer problems.
Troubleshooting - The process of identifying and repairing a computer problem. This service is often provided by computer techs who are hired for a single job. They can resolve computer viruses, malware and various computer malfunctions.
Data Recovery - The recovery of files seemingly lost due to error. Professional computer technicians can use their expertise to recover lost files from phones, cameras, hard drives, flash drives and other storage devices.
Computer support services can come in a variety of options. Some businesses provide troubleshooting advice over the phone, while others actually repair PCs and laptops for their clients. Some of the businesses even provide on site tech support.
When choosing a computer support company, it is important to consider the types of services that you might need. If you own a business that has a large network connecting a lot of desktops and laptops, then you will need to make sure that you hire a company that can provide on site tech services. Without this option, you would probably spend much more time trying to troubleshoot network problems than it would take a professional to apply the right solution.
You should also consider whether the company offers short-term or long-term tech support. A company that provides long-term support, will often manage their clients’ networks, web connections, software, and data. Rather than simply providing quick solutions, they invest themselves in the long-term maintenance of hardware and software solutions. By working closely with the client over several years, they can determine what types of installations will offer the right solution.
Some computer support companies focus on home users while others prefer working with businesses. The types of consultations and services that they offer, often depend on the types of clients that they typically work with. A company that usually works with home users, for instance, might not have specialists that can provide online data protection services or repairs to networks that connect dozens of computers.