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Popular Office Support Service Terms
The traditional office support staff consisting of a strictly human presence is a thing of the past. Today, modern businesses are utilizing high-tech support in addition to more traditional support staff and services. These range from virtual assistants and remote call center representatives to teleconferences and instant messaging. In order to have a better understanding of the office support services available on the market today, it is important to understand the terminology associated with it. Below are several terms to be familiar with when researching office support services.
Virtual Assistant - A virtual assistant is generally a self-employed person who provides professional administrative, secretarial and receptionist duties technical, or creative assistance to business clients from a home office. VA's alleviate the overhead associated with office space, supplies, and equipment. Typically, they are independent contractors who manage their own taxes, insurance, and business endeavors.
Call Center - A call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. It is operated by a company to administer incoming product support or information inquiries from consumers. Some businesses even service internal functions through call centers.
Voice over IP or VoIP - A family of technologies, methodologies, communication protocols, and transmission techniques for the delivery of voice communications and multimedia sessions over Internet Protocol IP networks, such as the Internet. Due to its expansive capabilities, VoIP technology is slowly replacing the old copper wire telephonic delivery system.
Teleconference - A teleconference is the live exchange of information among several persons remote from one another but linked by a telecommunications system. The conference can be solely audio or audio-visual in nature. Teleconferencing is becoming a popular way to manage information exchange without the necessity major travel.
The International Association of Administrative Professionals is a not-for-profit professional association for office professionals. Find out how you can network and improve your career with our association.
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Office support services like 24 hour inbound call answering services, voicemail, conference calling, paging, intercoms, email, fax, and automated virtual messenger can help you run your office smoothly because they improve the communication that you have with clients, employees, and colleagues. Finding the secretarial and receptionist services that you need for your company involves finding the right people for the job and obtaining the equipment that you need. You can also choose to use call centers that answer telephone calls for you so that you can be sure your calls are answered by live professionals. If you are interested in finding a company that can offer you nationwide answering services, then you will need to know how to choose one that has all of the services that you need at a good price. There are several office support companies listed in the online directory. Pick a few numbers so that you can start gathering information about them. Ask the companies how long they have been in business to help you decide how much experience they have in the office support industry. Ask the center if they offer live answering and automated voicemail services. You also need to make sure that the companies operators have all of the training that they need. Ask them if the operators receive training to use their telephone answering system's software and to treat all callers with professional courtesy. Ask the companies to give you written price quotes that will help you compare their prices so you can pick on that matches your budget.