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Tips for Choosing Telephone Answering and Secretarial Service
If you’re a busy company, you may not have time to answer your own calls. For this and more, hire a telephone answering and secretarial service to act as your receptionist. With complete secretarial support, virtual assistance, live 24 hour call answering and paging, these professionals can provide the support you’re looking for. Check out these tips for choosing telephone answering and secretarial services:
Tip #1: Look for a Service That Can Schedule All Your Appointments Virtually Instead of jotting down appointments on paper, losing them and failing to show up for appointments, look to secretarial services to handle all your appointments online. They often use special software and online tools to make and cancel appointments as needed, plus update changes within a central database in real time. Such software also allows them to block times when you’re not available and confirm all appointments via phone or email.
Tip #2: Find a Service That Caters to Your Exact Needs Whether you’re an emerging startup or established corporation, you’ll need very different service requirements from your telephone answering company. Perhaps you want in-bound telemarketing, or maybe you need email and Internet services primarily. Others offer 24x7 technical support, wake up call reminders and information lead generation. Whether you need appointment scheduling, enhanced voice mail or more targeted virtual receptionist services, make sure any company you consider holds that specialty.
Tip #3: Inquire About Method of Message Delivery Because you can get your messages in a variety of ways, whether voice mail, auto fax, email or digital pager, ask beforehand what method the company specializes in. If the company offers a digital pager option, they will notify you of a message via an alphanumeric pager or digital device. You’ll see a typed message with important highlights, great for those who work in the field with limited reception.
Telephone answering and secretarial services have receptionist and voicemail at a center that answer your calls for you. This makes it possible for you to get 24 hour services nationwide regardless of where you are or what you are doing. You can find several telephone answering and secretarial answering services listed in your online directory. Some people find that there are so many listed that they do not know how to decide which company is right for them. If you follow these guidelines, though, you should be able to determine which companies have the receptionist and voicemail services that you need. When you first contact the companies, you will want to determine how much experience they have by asking them how long they have been in business. Those with several years of experience should have voicemail software that notifies you via email, fax, of telephone whenever someone needs to contact you. They should also know how to use an inbound call center to intercept your callers so that automated messengers of live support can contact you alter with your messages. If you want intercom, paging, conference calling, or live virtual services, then you should be sure to ask them if they have a system that offers these services. While it is important to find a call center with operators and voicemail that offer all of the services that you need, you should also consider differences in prices. Ask them for written price quotes so that you can compare them easily.