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Terms for Telephone Answering Services

Telephone answering services can be an essential tool to helping a small business grow, or to helping a large company maintain order of inbound calls. Some can even be used as a personal answering service. Before enlisting the aid of an answering service, it is important to understand what it is that these companies do, and what services you can expect. Try reviewing the 5 terms below.

  • Call Center - The main office that fields incoming and outgoing calls. This office usually staffs a large number of employees that answer, direct and make various calls. The can be hired as an outsourcing agent by various companies, and may have several different telephone numbers at their disposal.
  • Operator - This individual is the employee that contacts clients on behalf of the call center, connects them to the appropriate department, and may even leave a voicemail on the client's machine if they cannot get into contact with them.
  • Telemarketing - This is a direct sales and advertising method in which representatives contact consumers by phone, email, or mail.
  • Private Branch Exchange (PBX) Services - A service that allows private or internal phones to connect to public phone networks through trunk lines. These can also be used through the internet, allowing for virtual communication as well.
  • Computer Telephony Integration - This technology, also known as CTI, allows computers to operate through telephones. This means the computers can make outbound calls, rather than a receptionist having to, leave voice messages, route calls, and more. Overall, it allows call centers to operate much more efficiently.
    Telephone Answering Service Solutions
    Saint Louis, MO 63132
    If your volume of calls is too high, just try our local Alabama area telephone answering service for help! Offering professional and affordable telephone answering service to any businesses.
    Total Quality Communications
    Chicago, IL 60640
    Make sure your valued customers can always get a hold of you by employing our preferred telephone answering service in the Alabama area. Look professional and gain the loyalty of your clients with our service.
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    A Courteous Communications
    2810 E Robinson St, Birmingham, AL 35205
    We are available twenty-four hours a day to support all of your computer repair and other technology needs, including MP3 player help, TV and home theater automation technology, and more.
    (334) 819-1578
    Call Experts
    2547 Bell Rd, Montgomery, AL 36117
    (334) 272-5718
    A + Signius Communications
    Foley, AL 36536
    (251) 943-6026
    American Telemessaging
    8313 Crossland Loop, Montgomery, AL 36117
    (334) 260-8222
    American Telemessaging Corporation
    23931 Grant Dr, Loxley, AL 36551
    (251) 945-6253
    Pwc of Montgomery
    Montgomery, AL 36124
    (334) 273-8737
    Alternative Answering
    Spanish Fort, AL 36526
    (251) 625-1212
    Professional Wiregrass Communications
    Anniston, AL 36206
    (256) 238-1200
    Arab, AL 35016
    (256) 586-2682
    Answer Plus Communicatio
    901 1st Ave, Opelika, AL 36801
    (334) 742-9553
    Answering Service
    214 N Court St, Florence, AL 35630
    (256) 766-3302
    Doctors Exchange
    2810 7th St, Tuscaloosa, AL 35401
    (205) 349-2706
    Walnut Grove, AL 35990
    (205) 589-1111
    Pwc Answering Service
    5295 Vaughn Rd, Montgomery, AL 36116
    (334) 271-5997
    Pwc Answering Service
    Huntsville, AL 35811
    (866) 295-1828

    A telephone answering service is one that assists by dealing with inbound calls. This type of secretarial service is often used by major company locations and individuals that receive a great deal of calls. Sometimes the call center that deals with an inbound voicemail or customer message is automated or virtual. Basically, these services that answer phone calls are needed by people and businesses that are very busy.

    If you do not have an office assistant, you may require a professional mail center or automated call service to deal with the variety of calls you receive. These can include marketing companies, business contacts, clients, and more. Some different aspects of telephone answering and voicemail services include various greeting voices, virtual mail, and postal direct options. Depending on your preference, you may choose to have a line extension or simply offer a menu for callers to deal with. There are many call center locations and telephone answering services that work with countless clients every day. These commonly include large companies that require an assistant of some sort to answer their inbound calls.

    Online, you can learn more about how the process works with telephone answering services and automated message machines. If you have something specific in mind, then it is helpful to focus on that aspect in order to obtain the information you're after. Especially since there are many professional company locations that offer phone answering assistance. Remember to ask any and all questions you have to get the information you need.

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