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Terms for Telephone Answering Services

Telephone answering services can be an essential tool to helping a small business grow, or to helping a large company maintain order of inbound calls. Some can even be used as a personal answering service. Before enlisting the aid of an answering service, it is important to understand what it is that these companies do, and what services you can expect. Try reviewing the 5 terms below.

  • Call Center - The main office that fields incoming and outgoing calls. This office usually staffs a large number of employees that answer, direct and make various calls. The can be hired as an outsourcing agent by various companies, and may have several different telephone numbers at their disposal.
  • Operator - This individual is the employee that contacts clients on behalf of the call center, connects them to the appropriate department, and may even leave a voicemail on the client's machine if they cannot get into contact with them.
  • Telemarketing - This is a direct sales and advertising method in which representatives contact consumers by phone, email, or mail.
  • Private Branch Exchange (PBX) Services - A service that allows private or internal phones to connect to public phone networks through trunk lines. These can also be used through the internet, allowing for virtual communication as well.
  • Computer Telephony Integration - This technology, also known as CTI, allows computers to operate through telephones. This means the computers can make outbound calls, rather than a receptionist having to, leave voice messages, route calls, and more. Overall, it allows call centers to operate much more efficiently.
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    Telephone Answering Service Solutions
    Saint Louis, MO 63132
    If your volume of calls is too high, just try our local California area telephone answering service for help! Offering professional and affordable telephone answering service to any businesses.
    Total Quality Communications
    Chicago, IL 60640
    Make sure your valued customers can always get a hold of you by employing our preferred telephone answering service in the California area. Look professional and gain the loyalty of your clients with our service.
     
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    Advantage Answering Plus
    Fresno, CA 93650
    Our smiling telephone receptionists are available to take messages, place orders, give out information or offer other general assistance for your business. Our services are offered 24 hours a day.
    (559) 490-3900
    Call Center Nomka
    P.o. Box 57, Placentia, CA 92871
    Provides 24/7 bilingual customer support, order taking, live web chat, answering service and back office processing.
    (877) 526-6652
    A Communications Link Inc
    Glendora, CA 91740
    (4) Reviews Write a review
    (626) 967-1946
     
    User Review: "A communications link is affordable and very reliable. we have them answer our locksmith business 24/7 365 days of the..."
    Los Angeles Answering Service Sound Telecom
    2202 S Figueroa St, Los Angeles, CA 90007
    Our friendly, courteous and knowledgeable call center agents are happy to assist with your business needs. We are the leading answering service in the area, offering local and toll-free numbers.
    (310) 689-2355
    Los Angeles Advanced Answering
    277 S Irving Blvd Los Angeles,, Los Angeles, CA 90004
    We provide the best live phone answering service, call answering service, bilingual answering service, and call center services in the local and surrounding areas. Call now for a quote.
    (213) 596-8824
    A Communications Link
    836 Avenida Ladera, San Dimas, CA 91773
    A communications telephone answering service gives your business an edge by blending state of the art technology with our 24-hour virtual receptionists, since 1995.
    (4) Reviews Write a review
    (888) 308-3099
     
    User Review: "I am a large medical center with several doctors o/c .A communication link is our answering service for over 21 years. They..."
    Elk Grove Front Office Staff
    7503 Reese Road, Sacramento, CA 95828
    Customized staff services are designed to meet the live receptionist needs for small businesses. We meet the demands of small business owners who lack office space and expense for support staff.
    (916) 667-7050
    Aspire Answering Service
    39252 Winchester Rd, Murrieta, CA 92563
    (1) Review Write a review
    (951) 501-2682
     
    User Review: "I've been with this company for over 5 yrs. I left for 3 months because the economy dropped, but realized I needed them and..."
    Abacus Business Solutions
    4440 Grissom St Ste 104, Bakersfield, CA 93313
    24 hour Answering Service. We provide numerous services such as Outbound Call Centers, Appointment Confirmation Calls, Virtual Office and Secretarial Services, Voice Mail Services, Auto Attendant also available.
    (661) 835-5225
    Telesec Answering Service
    Yuba City, CA 95992
    Our company answers your calls, takes messages and handles your calls according to your instructions. We offer several different delivery options along with payment options. Call us!
    (530) 751-9331
    Professional Exchange Services
    4747 N 1st St Ste 140, Fresno, CA 93726
    We operate one of the largest answering and paging services in the central area. We provide alarm monitoring, emergency dispatching, telephone-based promotion, and more. Please contact us today.
    (559) 228-6140
    Virtu Sol
    92 Park Groton Pl. Ste. B San Jose, Ca 95136, San Jose, CA 95136
    We are pioneers in call center services and software application development in all vertical's. We have highly efficient call center infrastructure and reps working from our office located in India.
    (408) 657-7085
    BSSI Virtual Office
    355 S. Grand Avenue, Suite 2450, Los Angeles, CA 90071
    Blue Sky Solutions (BSSI) provides professional Virtual Office, Meeting Space, Web Design and Internet Technology Services. BSSI Business Office Solutions help companies start, grow and expand busines
    (213) 455-3173
    B and G Answering Service
    223 25th St Ste B, Richmond, CA 94804
    Answer your customers' questions all the time with help from our outsourced call center. Contact us in Richmond, CA, for inquiries.
    (844) 853-8586
    Sierra Security Systems Inc.
    218 S Main St Ste B, Bishop, CA 93514
    (760) 873-8119


    A telephone answering service is one that assists by dealing with inbound calls. This type of secretarial service is often used by major company locations and individuals that receive a great deal of calls. Sometimes the call center that deals with an inbound voicemail or customer message is automated or virtual. Basically, these services that answer phone calls are needed by people and businesses that are very busy.

    If you do not have an office assistant, you may require a professional mail center or automated call service to deal with the variety of calls you receive. These can include marketing companies, business contacts, clients, and more. Some different aspects of telephone answering and voicemail services include various greeting voices, virtual mail, and postal direct options. Depending on your preference, you may choose to have a line extension or simply offer a menu for callers to deal with. There are many call center locations and telephone answering services that work with countless clients every day. These commonly include large companies that require an assistant of some sort to answer their inbound calls.

    Online, you can learn more about how the process works with telephone answering services and automated message machines. If you have something specific in mind, then it is helpful to focus on that aspect in order to obtain the information you're after. Especially since there are many professional company locations that offer phone answering assistance. Remember to ask any and all questions you have to get the information you need.

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