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Terms for Telephone Answering Services

Telephone answering services can be an essential tool to helping a small business grow, or to helping a large company maintain order of inbound calls. Some can even be used as a personal answering service. Before enlisting the aid of an answering service, it is important to understand what it is that these companies do, and what services you can expect. Try reviewing the 5 terms below.

  • Call Center - The main office that fields incoming and outgoing calls. This office usually staffs a large number of employees that answer, direct and make various calls. The can be hired as an outsourcing agent by various companies, and may have several different telephone numbers at their disposal.
  • Operator - This individual is the employee that contacts clients on behalf of the call center, connects them to the appropriate department, and may even leave a voicemail on the client's machine if they cannot get into contact with them.
  • Telemarketing - This is a direct sales and advertising method in which representatives contact consumers by phone, email, or mail.
  • Private Branch Exchange (PBX) Services - A service that allows private or internal phones to connect to public phone networks through trunk lines. These can also be used through the internet, allowing for virtual communication as well.
  • Computer Telephony Integration - This technology, also known as CTI, allows computers to operate through telephones. This means the computers can make outbound calls, rather than a receptionist having to, leave voice messages, route calls, and more. Overall, it allows call centers to operate much more efficiently.
    Telephone Answering Service Solutions
    Saint Louis, MO 63132
    If your volume of calls is too high, just try our local Seattle area telephone answering service for help! Offering professional and affordable telephone answering service to any businesses.
    Total Quality Communications
    Chicago, IL 60640
    Make sure your valued customers can always get a hold of you by employing our preferred telephone answering service in the Seattle area. Look professional and gain the loyalty of your clients with our service.
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    Bluechip Call Center
    1200 Western Avenue, Suite 820, Seattle, WA 98101
    Bluechip Call Center is a top-notch outsource customer service company since 2013. We also provide customer services, IT support, Email & chat support and software application development services.
    (888) 398-9437
    Vcare Corporation | Billing And Oss Provider
    701 Fifth Avenue Suite 4200, Seattle, WA 98104
    Vcare Corporation, one of the leading BPO companies of the world has carved a niche for itself in the realm of ITES outsourcing business, capitalizing its vast experience of more than a decade.
    (888) 723-6245
    Vcare Corporation
    701 Fifth Avenue, Suite 4200, Seattle, WA 98104
    Vcare Corporation, a new trendsetter within the sector of telecommunication payment software along with alternative service provider, started their company as being a high-end service provider .
    (402) 875-9178
    Nexus Call Center
    701 Fifth Avenue, Suite 4200, Seattle, WA 98104
    Nexus Call Center is a global provider of call center services. We provide innovative contact center services to companies across the world.
    (206) 787-9391
    Call Centers India
    701 Fifth Avenue, Suite 4200, Seattle, WA 98104
    Call Centers India is a global enterprise that caters to the customer service requirements of a variety of businesses by providing them with unique and customized solutions.
    (917) 470-9716
    Executive Support Center
    14900 Interurban Ave S Ste 271, Tukwila, WA 98168
    The next time you need office assistance make sure that you give us a call. We conduct a wide rand of services for your office or business. Conduct business in a professional manner through us.
    (206) 248-1082
    Business Services All
    Bellevue, WA 98006
    (1) Review Write a review
    (425) 644-1281
    User Review: "Not sure we haven't received any assistance as of yet once I have some info in hand I can let you know more." - Helen (PA)
    Seattle Housing Authority
    Seattle, WA 98101
    (206) 443-4440
    Girl Friday Answers
    Seattle, WA 98121
    (206) 219-3188
    Diversified Telecom Corp
    Seattle, WA 98121
    (206) 442-1000
    Sound Telecom
    Seattle, WA 98121
    (206) 621-8311
    Coryell Answering Service
    Seattle, WA 98121
    (206) 652-2690
    ABC Telecommunications
    Seattle, WA 98121
    (206) 440-8276
    Shirley's Answering Service
    Seattle, WA 98121
    (206) 382-0872
    Kelley's Personal Communications
    Seattle, WA 98121
    (425) 643-3600

    A telephone answering service is one that assists by dealing with inbound calls. This type of secretarial service is often used by major company locations and individuals that receive a great deal of calls. Sometimes the call center that deals with an inbound voicemail or customer message is automated or virtual. Basically, these services that answer phone calls are needed by people and businesses that are very busy.

    If you do not have an office assistant, you may require a professional mail center or automated call service to deal with the variety of calls you receive. These can include marketing companies, business contacts, clients, and more. Some different aspects of telephone answering and voicemail services include various greeting voices, virtual mail, and postal direct options. Depending on your preference, you may choose to have a line extension or simply offer a menu for callers to deal with. There are many call center locations and telephone answering services that work with countless clients every day. These commonly include large companies that require an assistant of some sort to answer their inbound calls.

    Online, you can learn more about how the process works with telephone answering services and automated message machines. If you have something specific in mind, then it is helpful to focus on that aspect in order to obtain the information you're after. Especially since there are many professional company locations that offer phone answering assistance. Remember to ask any and all questions you have to get the information you need.

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