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Terms for Telephone Answering Services

Telephone answering services can be an essential tool to helping a small business grow, or to helping a large company maintain order of inbound calls. Some can even be used as a personal answering service. Before enlisting the aid of an answering service, it is important to understand what it is that these companies do, and what services you can expect. Try reviewing the 5 terms below.

  • Call Center - The main office that fields incoming and outgoing calls. This office usually staffs a large number of employees that answer, direct and make various calls. The can be hired as an outsourcing agent by various companies, and may have several different telephone numbers at their disposal.
  • Operator - This individual is the employee that contacts clients on behalf of the call center, connects them to the appropriate department, and may even leave a voicemail on the client's machine if they cannot get into contact with them.
  • Telemarketing - This is a direct sales and advertising method in which representatives contact consumers by phone, email, or mail.
  • Private Branch Exchange (PBX) Services - A service that allows private or internal phones to connect to public phone networks through trunk lines. These can also be used through the internet, allowing for virtual communication as well.
  • Computer Telephony Integration - This technology, also known as CTI, allows computers to operate through telephones. This means the computers can make outbound calls, rather than a receptionist having to, leave voice messages, route calls, and more. Overall, it allows call centers to operate much more efficiently.
    Telephone Answering Service Solutions
    Saint Louis, MO 63132
    If your volume of calls is too high, just try our local Sterling Heights area telephone answering service for help! Offering professional and affordable telephone answering service to any businesses.
    Total Quality Communications
    Chicago, IL 60640
    Make sure your valued customers can always get a hold of you by employing our preferred telephone answering service in the Sterling Heights area. Look professional and gain the loyalty of your clients with our service.
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    A Courteous Communications
    Serving Your Area, Detroit, MI 48203
    Setting up an office and need a telephone answering system to help support your business? We answer all inbound calls and help you operate your phone system effectively on a daily basis.
    (313) 228-4992
    Lintez Services, LLC
    319 S Telegraph Rd., Pontiac, MI 48341
    My company provides virtual customer service, clerical services, advertisement sign holding services and etc.
    (248) 481-8211
    2801 S. Dort Hwy, Flint, MI 48507
    The affordable answering service advantage. Valued service that will project a positive image for your company with out your callers knowing the difference. People skills, savings, & quality service make us the right choice.
    (810) 744-0720
    Answering Service Inc
    100 E Big Beaver Rd, Troy, MI 48083
    (248) 689-5273
    Message Center Mobile Communications
    3732 Rochester Rd, Troy, MI 48083
    (248) 528-2710
    Troy Oakland Answering Service Inc
    3534 Rochester Rd, Troy, MI 48083
    (248) 524-1628
    D & M Answering Service
    2328 Livernois Rd, Troy, MI 48083
    (800) 606-9998
    Front Desk The
    710 N Crooks Rd, Clawson, MI 48017
    (248) 435-7911
    Intelligent Office
    900 Wilshire Dr Ste 202, Troy, MI 48084
    (248) 519-2300
    Ambs Message Center
    Warren, MI 48088
    (586) 693-3399
    Ambs Call Center
    Warren, MI 48088
    (586) 693-3800
    Communications X-Change Inc The
    25214 Gratiot Ave, Roseville, MI 48066
    (586) 552-8900
    Your Secretary & Answering Service Inc
    725 S Adams Rd, Birmingham, MI 48009
    (248) 647-7960
    Debra's Ptas
    3281 Coolidge Hwy, Berkley, MI 48072
    (248) 543-6816
    Pod Drop Repair Co
    424 S Main St, Rochester, MI 48307
    (248) 266-6066

    A telephone answering service is one that assists by dealing with inbound calls. This type of secretarial service is often used by major company locations and individuals that receive a great deal of calls. Sometimes the call center that deals with an inbound voicemail or customer message is automated or virtual. Basically, these services that answer phone calls are needed by people and businesses that are very busy.

    If you do not have an office assistant, you may require a professional mail center or automated call service to deal with the variety of calls you receive. These can include marketing companies, business contacts, clients, and more. Some different aspects of telephone answering and voicemail services include various greeting voices, virtual mail, and postal direct options. Depending on your preference, you may choose to have a line extension or simply offer a menu for callers to deal with. There are many call center locations and telephone answering services that work with countless clients every day. These commonly include large companies that require an assistant of some sort to answer their inbound calls.

    Online, you can learn more about how the process works with telephone answering services and automated message machines. If you have something specific in mind, then it is helpful to focus on that aspect in order to obtain the information you're after. Especially since there are many professional company locations that offer phone answering assistance. Remember to ask any and all questions you have to get the information you need.

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