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AMERICAN BUS ASSOCIATION

(1) review
Phone: (202) 842-1645
111 K Street Ne 9th Floor
Washington, DC 20002
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(1) reviews
Vicki .
WI
6/11/10
1) website is NOT user-friendly. VERY hard to find the information on regular routes b/c page opens up to their "new," green, extra-service routes.

2) Could not reach main number for downtown terminal; tried several times; always was busy or no one answered, and I was finally cut off on phone itself, because no one answered.

3 finally called another office; person who answered was VERY hard to understand, and I work with diverse groups of people every day, thus am exposed to many accents; i believe he was east indian;

4 in addition, he was VERY rude; i him to repeat himself several times, and said that I was sorry, but I had a hard time understanding him, and then he said, "Well, I have a hard time understanding you, too," then HUNG UP on me!!!

5 i'm from milwaukee, and I don't know if chicagoans are a different breed of people, but I must say that only once in my life have i had such incredibly poor customer service, and the other time was in Venice, Italy.

The one good point is that the fares are much cheaper than I thought they would be.