I have been taking my poodles to Galmour Paws for the last year. Some of the staff members are rude and they talk to you when they feel fit to do so. My poodles have gotten snipped twice. When I called the manager to ask WHY, she explained that " That they are dogs and they don't speak English so if they move that is what happens. " I love my dogs like if they are my children and I don't appreciate anyone just snipping at anyone of my family memebers if they move. I DO NOT RECOMMEND ANYONE that cares for their pets to take them to this groomer.