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(1) review
Phone: (360) 892-6500
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(1) reviews
I bought four craft items at a reduced price. They are still stacked and unused, so imagine my surprise to find the strapping on each has fallen apart. I took the worst one to the E. 14th St. store in Des Moines. The manager (who clearly needs hard lessons in customer service) said these items were sold "on clearance" and you don't stand behind your products (my words). She asked for my receipt which I did not have, because I never thought they would be returned, then said they still would never provide a refund. She actually said, "I don't want to lose my job..." by refunding. I believe I've have spent thousands at Joann stores, but I shall not return, ever. I spent over $28 for four items that are unusable. This money turns out to be a gift to you. I can't afford to do that. The so-called manager said, about my indication that I will no longer do business with Joann, "Well, that's your perrogative." No kidding? Obviuosly no concern of hers, or yours.