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VCA ANIMAL MEDICAL HOSPITAL

(2) reviews
Phone: (760) 327-1355
606 S Oleander Rd
Palm Springs, CA 92264
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(2) reviews
Martha C.
palm springs, CA
6/17/08
I took my cat for vaccines and a check up because she wasn't eating well and Dr. Kunz saw her gums a little red on both sides and immediatly said that both teeth needed to be removed, without taking x-rays. Also, I told him that she was trying to get rid of a hair ball for a few days and that didn't seem to bother him. Before I left they gave me a quote for $725 to get both teeth removed, stating that a 20% discount was included. I didn't know what else to do so I scheduled the surgery for 3 days later. In the meantime I went to get a second opinion because I had many doubts about that day and took the cat to a vet. in Palm Desert. The result: antibiotics for the gums and a treatment. No need for any extraction of her teeth. The hairball wasn't a hairball, they found out the cat is asthmatic. Basically Dr. Douglas Kunz was going to put an asthmatic cat through an unnecessary surgery. I called him because I always want to give people an oportunity to expain things. I was stunned by his lack of professionalism, every answer he gave me was "I'm glad you found someone you feel happier with". Not only he didn't care, he didn't even ask specifics about the other diagnosis, something that a professional would have used for other cases. I also got a quote for the same extraction of two teeth just to compare and it's $425, instead of the $725 they wanted. I hope people realize that this is a dangerous hospital and that Dr. Douglas Kunz is a terrible Doctor and go somewhere else.

Sandy O.
Cathedral City, CA
8/10/07
After dropping off my Sheltie for a teeth cleaning and mole removal, I was called by the office and told that the charges would be between $686,98 and $846.98 if there were any extractions. When I went to pick up my Sheltie, I was charged the full amount even though there were NO extractions. I was charged for a second 30 min anesthesia at 1.3 times the rate of the first 30 min anesthesia. I was charged $44.90 for 28 Clavamox that sell online for $21.28. I was charged the higher amount for a minor mass removal and I was charged with a regular office visit which I was not present for. This procedure was done today by Dr Smith. My regular vets are Dr Roberts and Dr Koodrich. They even had the weight of my Sheltie listed incorrectly which may have caused a mistake in the medication dosages. She is 18.1 lbs not 8.20. I felt this office was more about the fees collected than the quality of treatment.