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US COACHWAYS

(8) reviews
Phone: (800) 359-5991
Fax: (718) 477-9009
Nationwide
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(8) reviews
Crystal A.
Deerton, IL
3/21/12
they are good. End of story. This review is my way of saying thanks to Becky who I was corresponding with.

Ileen F.
ME
9/23/10
first time we hired a bus for a bachelorette party as a present from my husband. he just told us to get on the bus and have lots of fun! and boy, did we? i don't remember much of everything but the bus was surely heaven-sent

priscilla b.
houston, TX
7/19/10
i used US Coachways for my wedding guests and it was as promised. No complaints from my guests and one of them said that the bus driver was such a funny guy. I had no problems with the customer service and the girl was really helpful. There were some rules we had to adhere to but it was all in good faith, we sorta understood. Overall, it was a good experience using them.

Would I use them again? Yes, I would

Anonymous
7/7/10
i love us coachways!! this is the second time i am using them. the first time was for my bachelorette party. the second, for my wedding. brilliant people here who go out of their way to make our event sooo amazing! thank you thank you thank you!!

crystal v.
NY, NY
6/18/10
overall, i would really love to use US Coachways again. The customer service was superb. there were some minor changes to our plans for the outing and they were accommodating.

Anonymous
6/3/10
They screwed up the bus pick up on a Sunday for my bach. party. I tried to call the company, but their number says they are closed on Sundays and to press 4 for dispatch only. I didn't know that I would have to be in touch with dispatch because no one ever told me this. Some woman called me and screamed at me because the bus was waiting, called me a liar, and told me I had not tried to call....how would I know what their machine said, if I hadn't tried to call.

Also, we were told we could drink on the bus when we booked it with Victor, and then when the bus showed up, the bus driver said it was illegal.

I wrote a letter to customer service and called a bunch of times. No one has gotten back to me.

joe j.
staten island, NY
1/22/10
This was the first time I had to book a bus, and I was responsible for getting my co-workers to an out-of-state meeting for a day. I searched many companies online and via the yellow books and just from the first few minutes of speaking with these companies I knew they were not the right one for me until I called U.S Coachways.

The salesperson walked me through the entire process and supplied me with plenty of references to assure me they were capable of handling my request.

Needless to say everything went exactly as planned and I received a lot of recognition from my boss, who was very impressed.

Upset .
NY
6/5/09
This is a bus broker company. Their customer service is terrible. The very people that are unresponsive to your reservation are the same people who answer the "customer service" line when you call to complain.